Service Agreement

Up Auto Detailing — Service Agreement & Terms and Conditions

Thank you for choosing Up Auto Detailing. By scheduling a service with us, you acknowledge and agree to the following terms and conditions.

01 Booking & Payment

To secure your appointment, the following applies based on service location:

Mobile Appointments
A $1.00 authorization hold is required, confirming your card on file and reserving dedicated technician time. Appointments are not confirmed until this hold is received.

OR

In-Shop Appointments
A flat, non-refundable deposit is required, as follows:

• PPF: $250

• Ceramic Coating: $250

• Window Tinting: $75

• Detailing: $75

Appointments are not confirmed until the applicable deposit is received. Deposits are non-refundable and will be applied toward the final invoice. Deposits are not refunded in the event of cancellation, regardless of notice given.

Payment in full (less any deposit already paid) is due upon completion of service unless otherwise agreed in writing. Accepted methods include credit card, debit card, cash, financing, or other approved payment methods.

Any additional services approved during the appointment will be added to the final invoice.

02 Cancellation & No-Show Policy

We reserve time and technician resources specifically for your vehicle. For mobile appointments, the following fees apply based on notice given:

More than 48 hours notice — No fee
24 to 48 hours notice — Up to $50 fee
Less than 24 hours / no-show — Up to $200 fee

Reschedule requests are subject to availability. By booking, you authorize Up Auto Detailing to charge the card on file in accordance with this policy.

For in-shop appointments, the deposit outlined in Section 01 is non-refundable and is forfeited in the event of cancellation, regardless of the notice given.

03 Vehicle Access

You must provide access to the vehicle, including keys when necessary. By booking, you authorize Up Auto Detailing technicians to operate and reposition the vehicle as reasonably required to complete the service.

04 Pre-Existing Damage

Up Auto Detailing is not responsible for pre-existing damage, wear, fading, staining, scratches, paint defects, damaged trim, loose components, aftermarket modifications, or mechanical failures that existed prior to the service.

Certain contaminants, stains, odors, pet hair, water spots, etching, and paint defects may be improved but cannot always be completely removed.

05 Guaranteed Outcome Expectations

Results vary based on the vehicle's detailing history. The guidelines below represent our expected restoration outcomes:

Less than 1 year ago — up to 90%
1 to 2 years ago — up to 90%
2 to 4 years ago — up to 80%
4 to 6 years ago — up to 70%
6 to 8 years ago — up to 60%
8 years+ ago — up to 50%

No detailing service guarantees complete restoration to any previous or new condition. We will conduct a final inspection together at the end of the job. If you find the service unsatisfactory after we have left, please contact us within 24 hours. We will not be held liable for concerns raised after 24 hours of job completion.

06 Service Scope

Detailing services vary based on vehicle size, condition, contamination level, pet hair, stains, spills, and other factors. Our packages are designed around estimated service times and expected vehicle conditions.

Excessively neglected vehicles may require additional time or upgraded services. Up Auto Detailing reserves the right to charge an extra fee of $60 per additional 30 minutes if the job takes significantly longer than expected. This will always be communicated before or during the service.

07 Mobile Service Requirements

For mobile appointments, you must provide safe and reasonable access to the vehicle. If water or electrical access is required for the selected service, it must be available unless otherwise arranged in advance.

If our technician is unable to begin the service due to lack of access, utility availability, or customer absence, cancellation fees may apply.

08 Mobile Arrival Windows

Our mobile detailing teams travel between appointments throughout the day. While we schedule realistically, prior jobs may occasionally run longer than anticipated due to unexpected vehicle conditions or additional services requested on site.

As a result, your mobile detailer may arrive up to 90 minutes after your scheduled window. We will keep you informed of any delay via text or phone call with an updated estimated time of arrival.

09 Late Arrivals

Clients arriving more than 30 minutes late may have their appointment rescheduled depending on shop availability. Late arrivals may also result in reduced service scope to maintain scheduling commitments.

10 Weather Policy

In the event of severe or unsafe weather conditions, Up Auto Detailing reserves the right to reschedule appointments to ensure quality and safety. Standard cancellation terms apply unless otherwise agreed upon in writing.

11 Limitation of Liability

To the fullest extent permitted by law, Up Auto Detailing's liability shall be limited to the total dollar amount paid for the service performed. Under no circumstances shall Up Auto Detailing be liable for indirect, incidental, special, or consequential damages.

Up Auto Detailing and its contractors cannot be held responsible for any damage to the vehicle while in our care. If something does get damaged during the service, we will advise you immediately.

12 Vehicle Storage

Vehicles left at the shop for more than 24 hours after service completion may be subject to storage fees unless prior arrangements have been made.

13 Termination of Service

Up Auto Detailing may cancel any new or existing plans or services if we determine the client is not the right fit for our services. This includes but is not limited to: going behind the company to work directly with employees, being rude or disrespectful to staff, or any other reason determined to be worthy of service termination at our discretion.

14 Photos & Marketing

Up Auto Detailing may photograph vehicles before, during, or after service for quality control, training, or marketing purposes. Personal information will not be shown in any photos. Customers may opt out by notifying us prior to the service.

For feedback or concerns: upautodetailingyyc@gmail.com

15 Changes to This Agreement

Up Auto Detailing reserves the right to modify this agreement at any time. Changes will be noted within the agreement. Up Auto Detailing does not make any commitment to proactively notify clients of updates.